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Metro Transit announces $4M annual investments into public safety, customer service

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“By the beginning of next year, we hope to add 1,000 hours of presence, monitoring and customer assistance each week. Once the initiatives are fully implemented, that number will grow to more than 2,100 hours,” Kooistra stated. 

Investments into improving the system were initially implemented in 2019. They include increasing and re-deploying community service officers, adding dedicated staffing in Metro Transit’s real time information center, and recruiting additional full-time Metro Transit police officers. 

“These initiatives will be fulfilled with the goals and mission of the Metro Transit Police Department in mind. Our department is built on a foundation or service and diversity, including our full-time officers being 47% people of color,” Metro Transit Police Chief Eddie Frizell said.

According to multiple reports from 5 INVESTIGATES, calls for improved safety on the light rail continued to intensify last month after the investigation team detailed frequent drug use, drinking and crime on trains and platforms within the past two years. 

“We will seek advice and counsel on how we can improve, like we’re doing right now with transit safety,” Metropolitan Council Chairman Charlie Zelle said on Thursday. 

“Count on us to be your partner today, tomorrow and through the next challenge.”

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