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Pension Funds Adjudicator flooded with complaints about withdrawal benefits delays

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“Both withdrawal benefit and section 13A complaints involve complainants experiencing delays in payment of withdrawal benefits, either because proper documents have not been submitted, or more commonly, a partial payment has been made/no payment has been made at all, owing to nonpayment of contributions by the employer or the failure to register the complainant as a member of the fund in the first place, while deducting contributions from their monthly salary.”

The Private Security Sector Provident Fund (PSSPF) remained the biggest contributor to new complaints.

But under statutory management and having increased its complaints management capacity, the PSSPF’s turnaround times had somewhat improved, said the office.